FAQs

FAQs

For answers to common questions about our classes, pricing, and more, please review our most asked questions below.

LOCATION

  • We are located at 5/5 Cressall Road, Balcatta

  • Parking available in allocated parking spots in front of the studio

CLASS ETIQUETTE

  • Cancel class through momence app. Please be aware of our cancellation policy.

  • Please wear comfortable active wear, bring a drink bottle and a towel.

  • We encourage clients to arrive at least 5 minutes before the class starts, but we know that life happens so no admittance will be allowed after the first 5 minutes of class and your spot will be given to someone on the waitlist.

  • We have a waitlist system in place through the Momence app. There are up to five people allowed on the waitlist at a time and it is a first come , first served system. You will then receive an email or sms letting you know that your spot has been successfully reserved.

STUDIO

  • We recommend starting with our signature Hustle and Flo class. Please arrive 5 minutes early to class and let the instructor know its your first class. This is also a good time to let the instructor know of any injuries or pregnancies.

  • We have restrooms and cubbies for your belongings. There are no shower facilities at the premises.

  • We encourage clients to arrive at least 5 minutes before the class starts, but we know that life happens so no admittance will be allowed after the first 5 minutes of class and your spot will be given to someone on the waitlist.

  • Yes, we offer private Pilates sessions with our experienced instructors for those seeking personalized attention, rehabilitation, or targeted training.

OTHER

  • Hustle and Flo accommodates pregnant clients up to 12 weeks. After 12 weeks pregnant clients can participate in Signature Hustle and Flo class and Flo. Please seek clearance from your doctor before starting any exercise program while pregnant.

  • Please provide any and all known injuries to the studio and instructor. This helps us better accomodate your needs during class.

MEMBERSHIPS

  • Membership & Cancellation Policy – Hustle and Flo Pilates

    Membership Terms

    All memberships are billed weekly with a minimum 8-week commitment (4 autopay cycles).

    A small processing fee applies to all credit and debit card transactions.

    Members have the flexibility to book any class available under their membership plan.

    Membership Cancellations

    To cancel your membership, we require at least 14 days' written notice prior to your next scheduled autopay.

    Please send cancellation requests to hustleandflo@gmail.com.

    Memberships are non-refundable and non-transferable between individuals.

    Class Cancellation & No-Show Policy

    We want to be fair to all members while keeping our studio running smoothly. Please read the following guidelines:

    Afternoon & Evening Classes

    Cancellations made at least 4 hours before class will receive a full credit back to your account.

    Cancellations made less than 4 hours before class will incur a $10 late cancellation fee.

    No-shows will incur a $15 fee.

    Morning Classes

    To cancel a 5am or 6am morning class, please do so before 8:00pm the night prior to avoid a fee.

    Important Notes

    All class cancellations must be made via Momence.

    Hustle and Flo reserves the right to cancel any class with fewer than 2 bookings.

    We understand that life happens! This policy is in place to ensure fairness and availability for all members.

    Please note: The “life happens” pass does not apply to no-shows.

    All class cancellations must be made via *Momence**.

    Hustle and Flo reserves the right to cancel any class with fewer than *2 bookings**.

    * We understand that life happens! This policy is in place to ensure fairness and availability for all members.

    Please note: The “life happens” pass does *not** apply to no-shows.*

  • To pause your membership please contact admin at hustleandflopilates@gmail.com

  • Membership are direct debited from your nominated account. Please refer to membership rules.

  • No class pack cannot be shared or transferred to someone else.

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